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Merchandise Associate

TJ Maxx

Rocky Mount

About the Role 

  • Role models established customer experience practices with internal and external customers

  • Supports and embodies a positive store culture through honesty, integrity, and respect

  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures

  • Promotes credit and loyalty programs

  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards

  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards

  • Initiates and participates in store recovery as needed throughout the day

  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store

  • Provides and accepts recognition and constructive feedback

  • Adheres to all labor laws, policies, and procedures

  • Supports and participates in store shrink reduction goals and programs

  • Participates in safety awareness and maintains a safe environment

  • Other duties as assigned

Qualifications 

  • Possesses excellent customer service skills

  • Able to work a flexible schedule to support business needs

  • Possesses strong communication and organizational skills with attention to detail

  • Capable of multi-tasking

  • Able to respond appropriately to changes in direction or unexpected situations

  • Capable of lifting heavy objects with or without reasonable accommodation

  • Works effectively with peers and supervisors

  • Retail customer experience preferred

About the Company 

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